Governance & Recruitment: Healthwatch Croydon

Healthwatch Croydon is the borough’s Healthwatch organisation, established in line with the Health and Social Care Act 2012 as a Community Interest Company to ensure that service users and the public are at the heart of all health and social care service delivery in the borough.



Leadership team successfully established for this new organisation including a Chief Executive and various Board Members.

Project need

Healthwatch Croydon needed to establish itself rapidly with appropriate governance arrangements and recruit people for its key leadership roles.

The organisation was also keen to adopt an innovative and distinctive structure whereby the majority of staff were not directly employed but would be sub-contracted to allow them to focus resources on service delivery.

For the CEO role, Healthwatch Croydon needed a public-spirited indi­vidual with experience of senior management in the pub­lic, voluntary or potentially private sectors, a good under­standing of health and social care and a history of work­ing with stakeholders. In Directors, Healthwatch needed high quality individuals who had the ability to operate at a strategic level, experience or knowledge of health care services in Croydon and a passion for the work of the organisation


Eastside Primetimers were initially contacted by Healthwatch Croydon to assist in the set up stages and help with recruitment to their Board.  We later worked with them when they needed to recruit a Chief Executive, Market­ing Officer and 2 more Board members.

We ran an open recruitment process for the positions, advertising the positions online on various job sites, con­tacting our networks and using a headhunting/search process. We were able to provide Healthwatch Croydon with shortlists of candidates for the various roles which enabled them to recruit to each position. We relied heavily on our strong network of senior business professionals to reach the right quality of candidate.

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How can we help you?

If you would like to learn more about this project or talk to us about how we could help your organisation, contact us now on 020 7250 8334 or at to arrange a conversation with one of our specialists.


Eastside Primetimers